Grievance Redressal & Data Protection Officer
Mandated under Section 8(9) & Section 13 of the DPDP Act, 2023 and Rule 3(2) of the IT Rules, 2021
TechoERP takes data protection, user privacy, and content integrity with paramount seriousness. In compliance with the laws of India, we have established an institutionalized, transparent Grievance Redressal Mechanism.
1. Designated Grievance Officer / Data Protection Officer (DPO)
For grievances relating to:
- Exercise of your Data Principal Rights under the DPDP Act 2023 (Access, Correction, Erasure, or Consent Withdrawal).
- Suspected unauthorized access, data compromise, or cybersecurity incidents.
- Content violations, intellectual property claims, or inaccurate documentation.
Please contact our designated officer below:
2. Grievance Redressal Timeline (SLA)
| Stage | Statutory Mandate | TechoERP Commitment |
|---|---|---|
| Acknowledgment | Within 48 hours (Rule 3(2), IT Rules) | Within 24 to 48 business hours (with unique ticket number) |
| Investigation & Resolution | Within 15 days (IT Rules) / 30 days (DPDP) | Within 7 to 15 calendar days |
3. How to Request Data Erasure or Correction
If you have submitted an inquiry through our Support Desk and wish to update or permanently delete your contact details:
- Send an email to privacy@techoerp.in from the email address you originally submitted.
- Include your Full Name and mention “Request for Data Erasure under DPDP Act 2023” in the subject line.
- Our team will verify the request and permanently delete your records from both our local database and linked CRM within 7 working days, followed by written confirmation.
4. Escalation to the Data Protection Board of India (DPBI)
In accordance with Section 13(3) of the Digital Personal Data Protection Act, 2023:
If you do not receive a response from our Grievance Officer within the prescribed timeframe, or if you are dissatisfied with the resolution provided, you have the statutory right to escalate your grievance to the Data Protection Board of India (DPBI) via the official portal established by the Central Government.