Terms of Service

Welcome to the TechoERP Knowledge Base & Documentation Portal (help.techoerp.in). These Terms of Service (“Terms”) constitute a legally binding electronic agreement under the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 between you (“User”) and TechoERP.

1. Acceptance of Terms

By accessing, browsing, or utilizing the technical guides, API documentation, video tutorials, or inquiry submission forms on this portal, you affirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must discontinue using the platform immediately.

2. Intellectual Property Rights & Open Documentation

All text, code samples, architecture diagrams, video walkthroughs, and technical explanations published on help.techoerp.in are the intellectual property of TechoERP or its licensors.

• Permitted Use: You are granted a non-exclusive, non-transferable, revocable license to view, read, and reference our documentation solely for the purpose of learning, deploying, configuring, and operating TechoERP systems.
• Restrictions: You may not scrape, republish, resell, or mass-mirror our documentation content for commercial exploitation without prior written consent from TechoERP.

3. User Obligations & Acceptable Use Policy (Rule 3, IT Rules 2021)

When utilizing our portal, interactive search bar, or submitting development inquiries, you explicitly agree that you shall NOT:

• Submit false, misleading, fraudulent, or impersonated contact information (Section 66D, IT Act 2000).
• Transmit any software viruses, Trojan horses, worms, or malicious code designed to disrupt, damage, or limit the functionality of computer infrastructure (Section 43 & 66, IT Act 2000).
• Attempt to gain unauthorized access to our administrative consoles, MySQL database systems, or API endpoints.
• Post or transmit any content that is defamatory, obscene, invasive of another’s privacy, racially offensive, or harmful to minors.

4. Disclaimer of Warranties & Technical Guidance

The documentation, system configurations, and tutorial videos are provided on an “AS IS” and “AS AVAILABLE” basis for technical reference. While we strive for rigorous accuracy:

• We make no warranty that configurations or custom scripts provided in guides will operate without error across customized enterprise production environments without appropriate staging and database backups.
• Users must test workflows, tax calculations, and database schema modifications in a non-production sandbox environment before applying changes to live business operations.

5. Limitation of Liability (Section 79, IT Act)

To the fullest extent permissible under Indian law, TechoERP, its directors, employees, and developers shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from:

• Any loss of business, profits, revenue, or data arising out of database changes made in reliance on technical documentation.
• Temporary downtime, network interruptions, or scheduled maintenance of this portal.

6. Grievance Redressal Mechanism (Rule 3(2), IT Rules 2021)

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, complaints regarding content or security violations may be addressed to our Grievance Officer:

7. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.